                |
Datatek maintenance (current engineering) services help companies support their existing products and infrastructure.
As an experienced provider of support services for large scale legacy systems deployed all over the world, we are responsible for several of the largest telecom networks’ administrative hardware and software and for routers supporting the world's most complex supercomputers.
Our support services satisfy your needs for configuration assistance, feature descriptions, software upgrades, inter-working issues and more.
Our well-trained staff allows the majority of these customer support requests to be resolved without escalation. In cases where there is a customer problem that cannot be resolved at this level, it is escalated to the appropriate support personnel.
Difficult problems are typically assigned to one or more software or hardware experts for replication, debugging, and resolution. A workaround is provided where necessary to alleviate the problem until a final resolution is available to the customer.
In all cases the emphasis is on supporting the customer by offering solutions and alternatives, not excuses.
Experience
and Reliability:
Product Support is an area where we bring together a host
of world-class skills and experience including a familiarity with support
concepts, problem tracking tools and understanding and managing complex
products
Enormous
Savings:
Datatek has extensive maintenance expertise – cross
training staff so they can handle multiple maintenance situations.
Proven
Success Developing Migration Alternatives:
Our product development capability facilitates migration
and allows us to offer customers an effective migration path as they transition
their networks to other technologies.
Proven Results-Based Methodology:
Our proven results-based methodology produces a well-documented maintenance strategy that entails the following:
Assess
the status of the documentation, product, and current field
activity.
Determine
the scope, size, and plan the transition.
Transition
the documentation, development and test environments.
Phase-in
and train staff.
Cutover
to full support responsibility.
Monitor
and collect metrics and feedback.
| Contact
us by email info@datatekcorp.com
or phone 732-667-1080 and arrange a technical conference.
|