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Home LifeCycle Management
LifeCycle Management

Lifecylce ManagementLifecycle Management

Technology is great when it works. But when it doesn’t, you want support services that can solve the complex issues and achieve positive results immediately – not tomorrow.

 

 

 

Datatek maintenance (current engineering) services help companies support their existing products and infrastructure.

As an experienced provider of support services for large scale legacy systems deployed all over the world, we are responsible for several of the largest telecom networks’ administrative hardware and software and for routers supporting the world's most complex supercomputers. Our support services satisfy your needs for configuration assistance, feature descriptions, software upgrades, inter-working issues and more.Our well-trained staff allows the majority of these customer support requests to be resolved without escalation. In cases where there is a customer problem that cannot be resolved at this level, it is escalated to the appropriate support personnel.Difficult problems are typically assigned to one or more software or hardware experts for replication, debugging, and resolution. A workaround is provided where necessary to alleviate the problem until a final resolution is available to the customer.

In all cases the emphasis is on supporting the customer by offering solutions and alternatives, not excuses.

 

We deliver value-added services that include:

Experience and Reliability:
Product Support is an area where we bring together a host of world-class skills and experience including a familiarity with support concepts, problem tracking tools and understanding and managing complex products

Enormous Savings:
Datatek has extensive maintenance expertise – cross training staff so they can handle multiple maintenance situations.

Proven Success Developing Migration Alternatives:
Our product development capability facilitates migration and allows us to offer customers an effective migration path as they transition their networks to other technologies.

Proven Results-Based Methodology:

Our proven results-based methodology produces a well-documented maintenance strategy that entails the following:

 

  • Assess the status of the documentation, product, and current field
    activity.
  • Determine the scope, size, and plan the transition.
  • Transition the documentation, development and test environments.
  • Phase-in and train staff.
  • Cutover to full support responsibility.
  • Monitor and collect metrics and feedback.




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